Quality Improvement and Management
Completed by Afrooz Shiravand
September 26, 2026
10 hours (approximately)
Afrooz Shiravand's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Customer experience improvement
- Category: Statistical Process Controls
- Category: Quality Control
- Category: Product Quality (QA/QC)
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Quality Improvement
- Category: Quality Management
- Category: ISO 9000 Series
