Introduction to Technical Support
Completed by Thabani Dladla
February 16, 2023
12 hours (approximately)
Thabani Dladla's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Documentation
- Category: Issue Tracking
- Category: Service Level
- Category: Technical Support
- Category: Technical Communication
- Category: IT Service Management
- Category: Customer Service
- Category: End User Training and Support
- Category: Technical Support and Services
- Category: Service Management
- Category: Remote Access Systems
- Category: Help Desk Support
