- IT Service Management
- System Support
- End User Training and Support
- Technical Support
- Issue Tracking
- Desktop Support
- Technical Documentation
- Help Desk Support
- Customer Service
- Service Level
- Remote Access Systems
- Technical Communication
Introduction to Technical Support
Completed by Muhammad Khan
January 14, 2025
12 hours (approximately)
Muhammad Khan's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
