Building Generative AI Capabilities
Completed by Tà i Thị Phạm
November 4, 2026
3 hours (approximately)
Tà i Thị Phạm's account is verified. Coursera certifies their successful completion of Building Generative AI Capabilities
What you will learn
You will learn the key strategic considerations of change management and ethics in Generative AI.
You will learn how to create a customer journey map.
Skills you will gain
- Category: Business Ethics
- Category: Customer Relationship Management
- Category: Generative AI
- Category: Customer experience improvement
- Category: Design Thinking
- Category: Change Management
- Category: Marketing Strategies
- Category: Strategic Marketing
- Category: Marketing Planning
- Category: Information Privacy
- Category: Law, Regulation, and Compliance
- Category: Business Strategy
