- Cybersecurity
- Issue Tracking
- Operating Systems
- Hardware Troubleshooting
- System Support
- Customer Service
- Data Storage
- Computer Hardware
- Cloud Computing
- Help Desk Support
- Cloud Services
- Network Troubleshooting
Technical Support (IT) Case Studies and Capstone
Completed by Vincent Muema Mutinda
February 22, 2024
9 hours (approximately)
Vincent Muema Mutinda's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
