Customer Service in the Age of Generative AI
Completed by Moahmed Ragab
October 9, 2024
1 hours (approximately)
Moahmed Ragab's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Personalized Service
- Category: Performance Improvement
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer Communications Management
- Category: Customer Support
- Category: ChatGPT
- Category: Target Audience
