IT SUPPORT L1
Completed by Mahmoud Ehab Hussein Elsayed on February 20, 2026
Verified learner ·
Badge ID: lrENzOAMTauxDczgDN2rEQ
About this Badge
The badge learner has demonstrated knowledge of IT support fundamentals, troubleshooting, customer service, networking, operating systems, and security, including network protocols, cloud computing, Windows OS, Linux command line, and encryption algorithms.
Learning objectives
- Analyze and apply foundational concepts in IT support, including troubleshooting, customer service, and network protocols.
- Demonstrate proficiency in operating systems, such as Windows and Linux, and navigate the Linux command line.
- Acquire knowledge of cloud computing and its applications in IT support.
- Understand and apply security principles, including encryption algorithms and techniques, to ensure a secure IT environment.
Skills learned
- Communication
- Computer Architecture
- Computer Networking
- Network Architecture
- Network Model
- Critical Thinking
- Problem Solving
- Human Computer Interaction
- Network Security
- Cloud Computing
- Planning
- Skills section collapsed. Showing 10 of 11 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.