- Customer Insights
- Marketing Operations
- Process Mapping
- Web Analytics
- Customer Service
- Customer experience strategy (CX)
- Process Design
- Cross-Channel Marketing
- Business Process
- Marketing
- Customer Support
- Customer Analysis
Create a services customer satisfaction process
Completed by Christina Hinkle
July 25, 2023
1 hours (approximately)
Christina Hinkle's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
