- Customer experience strategy (CX)
- Marketing
- Customer Analysis
- Cross-Channel Marketing
- Customer Support
- Web Analytics
- Marketing Operations
- Process Design
- Business Process
- Process Mapping
- Customer Service
- Customer Insights
Create a services customer satisfaction process
Completed by Christina Hinkle
July 25, 2023
1 hours (approximately)
Christina Hinkle's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
