- Empathy
- Customer Support
- Technical Support and Services
- Communication
- Customer Complaint Resolution
- Customer Relationship Management
- Greeting Customers
- Critical Thinking and Problem Solving
- Problem Solving
- Customer and Client Support
- Process Management
- Customer Engagement
Customer Service Fundamentals
Completed by Sylesh S Nair
July 18, 2021
14 hours (approximately)
Sylesh S Nair's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
