IBM IT Support
Completed by MATTHEW PAUL MANGUS
August 21, 2023
Approximately 3 months at 10 hours a week to completeMATTHEW PAUL MANGUS's account is verified. Coursera certifies their successful completion of IBM IBM IT Support Specialization.
Course Certificates Completed
Introduction to Software, Programming, and Databases
Introduction to Networking and Storage
Introduction to Cloud Computing
Introduction to Technical Support
Introduction to Cybersecurity Essentials
Introduction to Hardware and Operating Systems
Technical Support (IT) Case Studies and Capstone
What you will learn
Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
Course Certificates
Earned after completing each course in the Specialization
Introduction to Software, Programming, and Databases
IBM
Taught by: IBM Skills Network Team
Completed by: MATTHEW PAUL MANGUS by August 5, 2023
5 weeks of study, 2-4 hours/week
Introduction to Networking and Storage
IBM
Taught by: IBM Skills Network Team
Completed by: MATTHEW PAUL MANGUS by August 6, 2023
4 weeks of study, 2-3 hours / week
Introduction to Cloud Computing
IBM
Taught by: Rav Ahuja
Completed by: MATTHEW PAUL MANGUS by August 12, 2023
5 weeks of study, ~2hours/week
Introduction to Technical Support
IBM
Taught by: Rav Ahuja & Amy Norton
Completed by: MATTHEW PAUL MANGUS by July 17, 2023
4 weeks of study, 2-4 hours/week
Introduction to Cybersecurity Essentials
IBM
Taught by: IBM Skills Network Team
Completed by: MATTHEW PAUL MANGUS by August 7, 2023
4 weeks of study, 2-3 hours / week
Introduction to Hardware and Operating Systems
IBM
Taught by: IBM Skills Network Team
Completed by: MATTHEW PAUL MANGUS by July 31, 2023
6 weeks of study, 2-3 hours/week
Technical Support (IT) Case Studies and Capstone
IBM
Taught by: IBM Skills Network Team
Completed by: MATTHEW PAUL MANGUS by August 21, 2023
5 weeks of study, 2-3 hours/week