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Completed by MATTHEW PAUL MANGUS

August 21, 2023

Approximately 3 months at 10 hours a week to complete

MATTHEW PAUL MANGUS's account is verified. Coursera certifies their successful completion of IBM IBM IT Support Specialization.

Course Certificates Completed

Introduction to Software, Programming, and Databases

Introduction to Networking and Storage

Introduction to Cloud Computing

Introduction to Technical Support

Introduction to Cybersecurity Essentials

Introduction to Hardware and Operating Systems

Technical Support (IT) Case Studies and Capstone

IBM IT Support

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40K Students Enrolled

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What you will learn

Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises

Skills you will gain

Cloud Computing
Computer Networking
Operating Systems
Leadership and Management
Communication
Computer Programming
Strategy and Operations
Cyberattacks
Databases

View certificate for MATTHEW PAUL MANGUS, IBM IT Support , offered through Coursera. Those who earn the IBM Technical Support Professional Certificate have completed 7 courses developed by IBM that include hands-on, practice-based assessments and are designed to prepare learners for entry-level roles in the field. Learners have a strong foundation in IT fundamentals, setup and configuration of hardware and software, programming basics, database fundamentals, cloud computing concepts, networking and cybersecurity essentials. They can also apply these skills for supporting customers to troubleshoot and resolve their technology related issues.

Course Certificates

Earned after completing each course in the Specialization

Introduction to Software, Programming, and Databases

IBM

Taught by: IBM Skills Network Team

Completed by: MATTHEW PAUL MANGUS by August 5, 2023

5 weeks of study, 2-4 hours/week

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Introduction to Networking and Storage

IBM

Taught by: IBM Skills Network Team

Completed by: MATTHEW PAUL MANGUS by August 6, 2023

4 weeks of study, 2-3 hours / week

View this certificate

Introduction to Cloud Computing

IBM

Taught by: Rav Ahuja

Completed by: MATTHEW PAUL MANGUS by August 12, 2023

5 weeks of study, ~2hours/week

View this certificate

Introduction to Technical Support

IBM

Taught by: Rav Ahuja & Amy Norton

Completed by: MATTHEW PAUL MANGUS by July 17, 2023

4 weeks of study, 2-4 hours/week

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Introduction to Cybersecurity Essentials

IBM

Taught by: IBM Skills Network Team

Completed by: MATTHEW PAUL MANGUS by August 7, 2023

4 weeks of study, 2-3 hours / week

View this certificate

Introduction to Hardware and Operating Systems

IBM

Taught by: IBM Skills Network Team

Completed by: MATTHEW PAUL MANGUS by July 31, 2023

6 weeks of study, 2-3 hours/week

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Technical Support (IT) Case Studies and Capstone

IBM

Taught by: IBM Skills Network Team

Completed by: MATTHEW PAUL MANGUS by August 21, 2023

5 weeks of study, 2-3 hours/week

View this certificate