Quality Improvement and Management
Completed by Tamilzhkani Kolanjiappan
October 8, 2025
11 hours (approximately)
Tamilzhkani Kolanjiappan's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: User Feedback
- Category: Quality Management
- Category: Customer Insights
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Case Studies
- Category: Statistical Process Controls
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Technical Standard
- Category: ISO 9000 Series
- Category: Customer experience strategy (CX)
