Effective Service Innovation by Design in Hotel Management
Completed by shivang narula
May 5, 2024
9 hours (approximately)
shivang narula's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Customer Insights
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Service Improvement
- Category: Hospitality
- Category: Key Performance Indicators (KPIs)
- Category: Change Management
- Category: Collaboration
- Category: Continuous Improvement Process
- Category: Innovation
- Category: Feasibility Studies
- Category: Service Design
