Customer Service Fundamentals
Completed by Ricardo Aparecido Leite
October 24, 2020
14 hours (approximately)
Ricardo Aparecido Leite's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Help Desk Support
- Category: Customer Engagement
- Category: Customer Support
- Category: Process Management
- Category: Service Level
- Category: Customer and Client Support
- Category: Customer Service
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Problem Solving
