Customer Service Fundamentals
Completed by Gabriela Martins Gouveia Fonseca
October 1, 2025
14 hours (approximately)
Gabriela Martins Gouveia Fonseca's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Critical Thinking and Problem Solving
- Category: Customer Support
- Category: Client Support
- Category: Empathy
- Category: Communication
- Category: Technical Support and Services
- Category: Telephone Skills
- Category: Personal Attributes
- Category: Greeting Customers
- Category: Service Level
- Category: Help Desk Support
- Category: Customer experience improvement
