- Sales Operations
- Business Reporting
- Sales Strategy
- Customer Success Management
- Sales Management
- Customer Support
- Sales Process
- Customer Service
- Customer Relationship Management (CRM) Software
- Dashboard
- Data-Driven Decision-Making
- Salesforce
Reports, Dashboards, and Customer Success in Salesforce
Completed by Kiran Bhaskaran
April 25, 2022
28 hours (approximately)
Kiran Bhaskaran's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
