Mastering Customer Success
Completed by Joanne LeVally
March 15, 2026
14 hours (approximately)
Joanne LeVally's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Business Management
- Category: Customer Engagement
- Category: Key Performance Indicators (KPIs)
- Category: Stakeholder Management
- Category: Customer Relationship Building
- Category: Customer Retention
- Category: Customer Insights
- Category: Performance Metric
- Category: Incident Management
- Category: Business Metrics
