Salesforce Basics
Completed by Prabhleen Kamra
January 17, 2022
4 hours (approximately)
Prabhleen Kamra's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Sales Process
- Category: Customer Communications Management
- Category: Account Management
- Category: Business Reporting
- Category: Data Security
- Category: Marketing Automation
- Category: Customer Engagement
- Category: Salesforce
- Category: Customer Relationship Management (CRM) Software
- Category: User Accounts
- Category: Customer Relationship Management
- Category: Customer Success Management
