- Process Management
- Customer Relationship Management
- Critical Thinking and Problem Solving
- Technical Support and Services
- Communication
- Customer Engagement
- Customer experience improvement
- Customer Complaint Resolution
- Empathy
- Greeting Customers
- Interpersonal Communications
- Customer Service
Customer Service Fundamentals
Completed by Alan Abraham
February 13, 2021
14 hours (approximately)
Alan Abraham's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
