Introduction to Customer Service
Completed by elaine li
January 4, 2024
18 hours (approximately)
elaine li's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Non-Verbal Communication
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Communication Strategies
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: Active Listening
- Category: Time Management
- Category: Greeting Customers
- Category: De-escalation Techniques
- Category: Customer Service
- Category: Problem Solving

