Customer Service Fundamentals
Completed by Alessandro Cordella
August 31, 2020
12 hours (approximately)
Alessandro Cordella's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer Support
- Category: Personal Attributes
- Category: Communication
- Category: Process Management
- Category: Greeting Customers
- Category: Problem Solving
- Category: Customer Service
- Category: Customer and Client Support
