Market Research, CRM, and Social Media Management
Completed by JERALDINE PANGO VILLAMOR
September 24, 2026
7 hours (approximately)
JERALDINE PANGO VILLAMOR 's account is verified. Coursera certifies their successful completion of Market Research, CRM, and Social Media Management
What you will learn
Design and deploy market research surveys using Google Forms to gather customer insights and validate product concepts.
Build and manage customer contact records in HubSpot CRM while tracking leads through sales qualification stages.
Create social media content schedules and respond to customer interactions using professional templates and tools.
Monitor brand mentions across social platforms and measure marketing effectiveness using quantitative metrics.
Skills you will gain
- Category: Content Scheduling
- Category: Marketing Effectiveness
- Category: Analytics
- Category: Marketing
- Category: Brand Awareness
- Category: Research Methodologies
- Category: Market Analysis
- Category: Customer Relationship Management (CRM) Software
- Category: Social Media Management
- Category: Customer Relationship Management
- Category: Content Management
- Category: Customer Data Management
