Customer Service Fundamentals
Completed by FELIPE AUGUSTO PEREIRA GOMES
January 8, 2021
12 hours (approximately)
FELIPE AUGUSTO PEREIRA GOMES's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Personal Attributes
- Category: Communication
- Category: Process Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Greeting Customers
- Category: Problem Solving
- Category: Persistence
- Category: Help Desk Support
- Category: Concision

