- Technical Support
- System Support
- Technical Communication
- Desktop Support
- Customer Service
- Technical Documentation
- Remote Access Systems
- Help Desk Support
- IT Service Management
- Issue Tracking
- Service Level
- End User Training and Support
Introduction to Technical Support
Completed by Hamza Mehmood
December 20, 2023
12 hours (approximately)
Hamza Mehmood's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
