Master Dialogflow CX Agents
Completed by KIRAN K C
July 9, 2026
2 hours (approximately)
KIRAN K C 's account is verified. Coursera certifies their successful completion of Master Dialogflow CX Agents
What you will learn
Design and validate support intents, improving classification accuracy via simulator testing and iterative refinement of phrases and entities.
Analyze conversation logs to find misroutes/fallbacks, identify root causes, and validate improvements after fixes.
Evaluate agent performance via logs/analytics, assess key metrics, and recommend actionable optimizations.
Build/test Node.js or Python webhook with external API, dynamic responses, proper handling, structured output, and error handling.
Skills you will gain
- Category: Data Import/Export
- Category: Routing Protocols
- Category: AI Integrations
- Category: Node.JS
- Category: Performance Tuning
- Category: Classification Algorithms
- Category: Prompt Engineering
- Category: Webhook Security
- Category: Natural Language Processing
- Category: Quality Assurance
- Category: Debugging
- Category: Application Programming Interface (API)
