The User Journey Mapping Method for Innovation
Completed by Rusyda Salmi
October 9, 2026
5 hours (approximately)
Rusyda Salmi 's account is verified. Coursera certifies their successful completion of The User Journey Mapping Method for Innovation
What you will learn
Understand how innovation is generated and developed within organizations.
Learn how companies identify and analyze user needs to drive innovation.
Discover techniques for uncovering hidden user needs and unmet expectations.
Learn how to create a user journey map to visualize and improve the user experience.
Skills you will gain
- Category: Customer Insights
- Category: Innovation
- Category: Ideation
- Category: User Experience
- Category: User Research
- Category: Persona (User Experience)
- Category: UI/UX Strategy
- Category: Journey Mapping
- Category: User Centered Design
- Category: Needs Assessment
- Category: Generative AI
- Category: Design Thinking
