- Customer Service
- Personalized Service
- Marketing Strategies
- Customer experience improvement
- Loyalty Programs
- Service Improvement
- Customer Retention
- Customer Analysis
- Consumer Behaviour
- Brand Loyalty
- User Feedback
- Customer Relationship Management
Improving Customer Retention
Completed by Heather Rheaume
January 28, 2025
2 hours (approximately)
Heather Rheaume's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
