- Service Level
- Technical Support
- End User Training and Support
- Issue Tracking
- Customer Service
- Desktop Support
- Remote Access Systems
- IT Service Management
- Technical Communication
- System Support
- Technical Documentation
- Help Desk Support
Introduction to Technical Support
Completed by Shawn Hawthorne
October 26, 2022
12 hours (approximately)
Shawn Hawthorne's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
