- Customer Complaint Resolution
- Non-Verbal Communication
- Conflict Management
- Transaction Processing
- Retail Store Operations
- Problem Solving
- Customer Service
- Cash Register Operation
- Communication
- Time Management
- De-escalation Techniques
- Empathy
Introduction to Customer Service
Completed by Samira Soltani
October 29, 2023
18 hours (approximately)
Samira Soltani's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
