Create a services customer satisfaction process
Completed by Wendy Gail Johnson
July 29, 2021
1 hours (approximately)
Wendy Gail Johnson's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
- Category: Customer Service
- Category: Business Process
- Category: Process Design
- Category: Customer experience strategy (CX)
- Category: Web Analytics
- Category: Cross-Channel Marketing
- Category: Customer Insights
- Category: Process Mapping
- Category: Marketing
- Category: Customer Support
- Category: Marketing Operations
- Category: Customer Analysis
