- Remote Access Systems
- IT Service Management
- System Support
- Technical Support
- Technical Documentation
- End User Training and Support
- Help Desk Support
- Technical Communication
- Customer Service
- Service Level
- Issue Tracking
- Desktop Support
Introduction to Technical Support
Completed by Jamie DeGrazio
November 26, 2023
12 hours (approximately)
Jamie DeGrazio's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
