- Technical Documentation
- Remote Access Systems
- Help Desk Support
- System Support
- Desktop Support
- Technical Communication
- Service Level
- End User Training and Support
- IT Service Management
- Customer Service
- Technical Support
- Issue Tracking
Introduction to Technical Support
Completed by Mohannad Bassiouni
June 15, 2023
12 hours (approximately)
Mohannad Bassiouni's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
