Customer Service Fundamentals
Completed by LE CONG LINH
March 24, 2019
12 hours (approximately)
LE CONG LINH's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer Support
- Category: Personal Attributes
- Category: Communication
- Category: Process Management
- Category: Greeting Customers
- Category: Problem Solving
- Category: Customer Service
- Category: Customer and Client Support
