- Empathy
- Active Listening
- Conscientiousness
- Customer Service
- Problem Solving
- Resourcefulness
- Customer Support
- Service Level Agreement
- Technical Support
- Rapport Building
- Process Management
- Verbal Communication Skills
Customer Service Fundamentals
Completed by LE CONG LINH
March 24, 2019
21 hours (approximately)
LE CONG LINH's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
