- Process Management
- Customer Relationship Management
- Critical Thinking and Problem Solving
- Technical Support and Services
- Communication
- Customer Engagement
- Customer experience improvement
- Customer Complaint Resolution
- Empathy
- Greeting Customers
- Interpersonal Communications
- Customer Service
Customer Service Fundamentals
Completed by Apurva Robertson
July 27, 2020
14 hours (approximately)
Apurva Robertson's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
