- Customer Communications Management
- Sales Enablement
- Automation
- Sales Development
- Customer Engagement
- Account Management
- Sales Pipelines
- Customer Success Management
- Customer Relationship Management (CRM) Software
- Marketing Management
- Data Management
- Business Reporting
Salesforce Basics
Completed by Syed Fahad Junaid
June 15, 2022
23 hours (approximately)
Syed Fahad Junaid's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
