- Prompt Engineering
- Customer Insights
- Natural Language Processing
- Generative AI
- Standard Operating Procedure
- Customer Service
- Customer experience improvement
- Business Ethics
- Artificial Intelligence
- Customer Support
- Automation
- Workflow Management
Generative AI: Transform Your Customer Support Career
Completed by Iury da Silva Alves
August 26, 2025
9 hours (approximately)
Iury da Silva Alves's account is verified. Coursera certifies their successful completion of Generative AI: Transform Your Customer Support Career
What you will learn
Job-ready generative AI skills businesses need for enhancing customer interactions and streamlining customer support operations
How to use GenAI for automating responses, creating FAQs, user guides, and enabling multilingual support
How to leverage GenAI for SOP documentation, sentiment analysis, and proactive customer support
A good understanding of the ethical considerations, challenges, and best practices for integrating AI into customer support
Skills you will gain
