- Network Performance Management
- Help Desk Support
- Network Analysis
- Problem Management
- Network Administration
- Technical Support
- Technical Communication
- Desktop Support
- Technical Documentation
- Network Troubleshooting
Technical Troubleshooting: Diagnostics, Networks, Customers
Completed by Belinda Gichuki
September 4, 2024
2 hours (approximately)
Belinda Gichuki's account is verified. Coursera certifies their successful completion of Technical Troubleshooting: Diagnostics, Networks, Customers
What you will learn
Analyze and resolve complex software issues using systematic approaches.
Evaluate network performance and troubleshoot intricate problems using advanced tools and techniques.
Articulate technical issues and solutions effectively to non-technical stakeholders, ensuring clarity and understanding.
Synthesize technical troubleshooting and communication strategies to proactively improve customer satisfaction and experience.
Skills you will gain
