- Customer Analysis
- Design Thinking
- Feasibility Studies
- Service Design
- Change Management
- Key Performance Indicators (KPIs)
- Continuous Improvement Process
- Process Mapping
- Hospitality
- Corporate Sustainability
- Customer experience strategy (CX)
- Innovation
Effective Service Innovation by Design in Hotel Management
Completed by IBRAHIM MARWAN
February 19, 2024
9 hours (approximately)
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What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
