- Quality Management Systems
- Customer Insights
- Statistical Process Controls
- Product Quality (QA/QC)
- ISO 9000 Series
- Service Improvement
- Continuous Improvement Process
- Quality Improvement
- Continuous Quality Improvement (CQI)
- Quality Control
- Process Improvement
- Customer experience improvement
Quality Improvement and Management
Completed by Benjamin Ajakaye
August 3, 2024
11 hours (approximately)
Benjamin Ajakaye's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
