- Customer Service
- Technical Documentation
- Issue Tracking
- Service Level
- IT Service Management
- Remote Access Systems
- Help Desk Support
- Technical Support
- Technical Communication
- Desktop Support
- System Support
- End User Training and Support
Introduction to Technical Support
Completed by HOANG MINH DO
May 3, 2024
12 hours (approximately)
HOANG MINH DO's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
