- Corporate Sustainability
- Innovation
- Customer experience strategy (CX)
- Customer Analysis
- Digital Transformation
- Customer Service
- Continuous Improvement Process
- Feasibility Studies
- Process Mapping
- Design Thinking
- Hospitality Management
- Collaboration
Effective Service Innovation by Design in Hotel Management
Completed by Christopher D Montz
May 2, 2024
9 hours (approximately)
Christopher D Montz's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
