- Innovation
- Corporate Sustainability
- Key Performance Indicators (KPIs)
- Customer Service
- Hospitality Management
- Continuous Improvement Process
- Change Management
- Process Mapping
- Customer experience strategy (CX)
- Feasibility Studies
- Customer analysis
- Collaboration
Effective Service Innovation by Design in Hotel Management
Completed by Christopher D Montz
May 2, 2024
9 hours (approximately)
Christopher D Montz's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
