- Transaction Processing
- Empathy
- Active Listening
- Time management
- Customer Service
- De-escalation Techniques
- Cash Register Operation
- Problem Solving
- Root Cause Analysis
- Retail Store Operations
- Non-Verbal Communication
- Conflict Management
Introduction to Customer Service
Completed by Emmanuel Ochepo
December 12, 2023
18 hours (approximately)
Emmanuel Ochepo's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
