Voice of the Customer (VoC): Enhancing Experiences
Completed by Erica Patino
May 13, 2024
2 hours (approximately)
Erica Patino's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Relationship Building
- Category: Data Collection
- Category: Customer Retention
- Category: Active Listening
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: User Feedback
- Category: Customer Service
- Category: Customer Insights
- Category: Cross-Functional Collaboration
- Category: Customer Analysis
- Category: Continuous Improvement Process
