- Active Listening
- Customer Insights
- Customer Service
- Customer Engagement
- Surveys
- Data-Driven Decision-Making
- Market Research
- Continuous Improvement Process
- Data Collection
- Team Oriented
- Customer experience strategy (CX)
- Customer Analysis
Voice of the Customer (VoC): Enhancing Experiences
Completed by Mayrette Stonis
February 29, 2024
2 hours (approximately)
Mayrette Stonis's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
