Introduction to Customer Service
Completed by Jamila Haneef
December 18, 2023
18 hours (approximately)
Jamila Haneef's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Communication Strategies
- Category: Root Cause Analysis
- Category: Time Management
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Non-Verbal Communication
- Category: Transaction Processing
- Category: Greeting Customers
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Communication

