- Customer Communications Management
- Customer Relationship Management (CRM) Software
- Stakeholder Engagement
- Sales Development
- Account Management
- Customer Engagement
- Customer Relationship Management
- Security Management
- Automation
- Data Security
- Business Reporting
- Salesforce
Salesforce Basics
Completed by Ramya Ramakrishna
February 10, 2022
23 hours (approximately)
Ramya Ramakrishna's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
