Mastering Customer Success
Completed by SAMEERA RAHIMAN
March 14, 2026
14 hours (approximately)
SAMEERA RAHIMAN's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Insights
- Category: Customer Relationship Management
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Data Management
- Category: Account Strategy
- Category: Stakeholder Engagement
- Category: Business Management
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: Performance Metric
- Category: Customer Success Management
- Category: Customer Retention
