Mastering Customer Success
Completed by SAMEERA RAHIMAN
March 14, 2026
14 hours (approximately)
SAMEERA RAHIMAN's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Data Management
- Category: Product Knowledge
- Category: Account Management
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Relationship Management
- Category: Business Metrics
- Category: Incident Management
- Category: Business Management
- Category: Customer Retention
- Category: Stakeholder Engagement
- Category: Customer Engagement
- Category: Crisis Management
