- Customer Service
- Customer Success Management
- Data Visualization
- Dashboard
- Sales Strategy
- Sales Operations
- Sales Management
- Customer Support
- Data-Driven Decision-Making
- Performance Reporting
- Customer and Client Support
- Customer Relationship Management
Reports, Dashboards, and Customer Success in Salesforce
Completed by Joel Kime Mukena Mukalay
February 26, 2025
28 hours (approximately)
Joel Kime Mukena Mukalay's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
